Victoria was a social worker who was called to Dee Valley University Hospital after learning that Freddie Roscoe had not been visiting baby Kimberley Roscoe in hospital in June 2016. With concerns that Freddie may not be fit to raise the baby, Victoria was sent to carry out an assessment. Freddie did not attend the meeting, but Mercedes McQueen lied that Freddie had text and asked for the meeting to be moved to two o'clock. The social worker agreed, warning Mercedes and Joe Roscoe that if Freddie did not turn up, social services would intervene.
Ellie Nightingale managed to bring Freddie to the hospital, albeit slightly late. Victoria told Freddie about the assessment process, but Freddie picked up the baby, saying that he didn't feel anything and didn't want to be her father.