Tracey was a nurse who greeted, and later annoyed Brooke Hathaway, when she was admitted to Dee Valley University Hospital in February 2020 to give birth to Thierry.
After suffering contractions and realising she was going to give birth, Brooke attended the hospital alongside Nancy Osborne. Brooke sought the attention of Tracey and asked for Claire, her midwife, who she had previously discussed a birthing plan with. Tracey informed Brooke that Claire was on leave and headed to find Aoife, the on-shift midwife, so that she could aid Brooke in giving birth.
Tracey returned to talk to Brooke and Nancy after Brooke had given birth to Thierry. However, Tracey upset Brooke when she spoke to Nancy instead of her about attempting to breastfeed Thierry. Brooke expressed her annoyance at Tracey for not directing her request to her, as she was the one who had given birth to Thierry, not Nancy. Tracey apologised to Brooke for her actions and respected Brooke when she then wanted to be left alone to rest.