Sarah was a woman involved in a car accident that fireman Ben Davies was called out to in October 2003. Sarah was trapped in her car and Ben kept her company as rescue attempts were carried out. Sarah told Ben about how happy she was with her boyfriend, but passed away. The ordeal brought up old feelings for Ben, reminded of his feelings of survivors' guilt after the death of friends Jamie Nash and Theo Sankofa eleven months earlier, and was comforted by friend Emma Chambers. Ben began reconsidering his love life and whether his on/off girlfriend Izzy Cornwell was worth the fight, and kissed Emma.