Rachel was Lisa Hunter's counsellor, who she saw in amidst her issues with self-harming. In their first meeting, Rachel gently asked Lisa about her family life and kept away from the topic of self-harming, to her relief. However, Rachel's laidback attitude soon irritated Lisa when she began having problems with bullying at school, and felt second to the search for her missing sister Ellie. She erupted at her counsellor, who used the opportunity to push her into realising that she was truly upset with Ellie abandoning her. Later, Lisa's father Les - who didn't believe in counselling - tried to fire Rachel, but Lisa showed up at her office anyway. At some point after, Michelle Jordan succeeded Rachel as Lisa's counsellor.