Pam was a social worker who visited Sid Sumner in December 2019 after he requested to be taken into foster care. Sienna Blake, who was looking after Sid following the death of his father, was horrified by Pam's sudden visit and asked for an explanation. Sid told Sienna that she has given him his future back, but he could not be her problem anymore. The pair hugged before Sid left with Pam.