Doctor Shields was the psychologist who Tony Hutchinson, Sylver McQueen and Jack Osborne all spoke to in the aftermath of the revelation that Breda McQueen was the village serial killer, Tony being freed from her pig farm after 5 months, and her murder at the hands of Sylver. Doctor Shields advised Jack to take a break from the village and go on the holiday to Portugal which he and Breda were going to go on, to which Jack agreed. She also got Sylver to open up about his anger, and Tony to admit that he still wanted Breda, despite all that she had done to him.
Doctor Shields spoke with Peri Lomax, who was undergoing counselling after witnessing the death of Rayne Royce, in November 2023. Peri spoke to Doctor Shields about her feelings since the ordeal and subsequent relationship with Rayne's ex-girlfriend Romeo Nightingale - also the brother of Peri's late girlfriend Juliet Nightingale. As the memories of Rayne's murder and the events before came flooding back, Peri had a panic attack and abruptly ended the meeting.