Carla Morris served as the family liaison officer for Cindy and Tony Hutchinson after Cindy's daughter Holly disappeared in February 2010. Carla told the pair that the police wanted them to carry out a televised appeal, but DCI Robinson advised a desperate Cindy to wait until tomorrow. Carla was present during the appeal as well as the reconstruction which took place the day afterwards. A few days later, Carla accompanied Cindy as she was asked to identify a body which turned out not to be Holly.